Refund policy

 Refund & Return Policy

We want tails wagging—not heads shaking.

If your product arrives damaged, defective, or just not what your pet expected, we’ve got you covered.

Eligibility:

• Request must be made within 7 days of delivery
• Item must be unused and in original packaging
• Photos of the issue help us resolve things faster

Process:

• Email us at support@pawfectrealm.com with your order ID and concern
• We’ll respond within 48 hours
• Refunds are processed within 5–7 business days after approval

Note: We do not accept returns for hygiene-based items (e.g., used grooming tools) unless they’re defective.